The challenge of reducing service wait times

One of the most important things when it comes to an individual truck’s profitability is the fact of the amount of time that is spent on the road doing its job. When a truck needs service it needs it done right but expediently. A big step that comes with the reducing of downtime for Mack is something that comes through Certified Uptime Centers. These centers have been implemented this year.

Key Takeaways:

• One of the most important things for an individual truck’s profitability is the amount of time that it spends on the road doing its job.
• When a truck needs service it needs to be done right as well as another key factor being that the service needs to be done very expediently.
• The next step that was taken in reducing downtime for Mack came in the form of Certified Uptime Centers that they introduced back in 2015.

“In Daimler’s case, the program is known as Elite Support, and is comprised of a dealer certification process of more 120 different criteria, developed collaboratively between dealers and an internal Daimler panel.”

http://www.fleetequipmentmag.com/challenge-reducing-wait-times/